Terms and Conditions - Shepherdsbush House Clearance

Welcome to Shepherdsbush House Clearance. By engaging in our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.

Introduction

These Terms and Conditions govern your use of Shepherdsbush House Clearance services. They outline the rights and obligations of both the customer and Shepherdsbush House Clearance. By proceeding with our services, you acknowledge that you have read, understood, and agreed to these terms.

Definitions

Service Provider: Shepherdsbush House Clearance.
Client: Any individual or entity engaging the services of Shepherdsbush House Clearance.
Goods: Items to be cleared, including furniture, appliances, and personal belongings.
Appointment: Scheduled time for clearance services.

Scope of Services

Shepherdsbush House Clearance offers comprehensive house clearance services, including the removal, disposal, and recycling of unwanted items. We ensure environmentally responsible practices and adhere to all relevant regulations.

Types of Clearances

Residential Clearance
Commercial Clearance
Estate Clearance
Office Clearance

Booking and Scheduling

To secure our services, clients must schedule an appointment in advance. Bookings can be made through our online portal or by contacting our customer service team.

Availability

Operating Hours: 8:00 AM to 6:00 PM, Monday to Saturday.
Emergency Services: Available upon request and subject to availability.

Pricing and Payment

Our pricing structure is transparent and competitive. Prices are calculated based on the volume of items, complexity of the clearance, and any additional services required.

Payment Terms

Deposit: A non-refundable deposit is required upon booking to secure the appointment.
Payment Methods: We accept cash, credit/debit cards, and bank transfers.
Final Payment: Due upon completion of services.

Additional Fees

Access Fees: Applicable for properties requiring special access arrangements.
Disposal Fees: Charged for items requiring special disposal methods.

Cancellations and Refunds

We understand that circumstances may change. Our cancellation policy outlines the procedures and any applicable fees.

Cancellation Policy

Notice Period: Cancellations must be made at least 48 hours before the scheduled appointment.
Late Cancellations: Cancellations made within 48 hours may incur a fee equivalent to 50% of the service cost.

Refund Policy

Deposit Refunds: Deposits are non-refundable unless the service is canceled by Shepherdsbush House Clearance.
Service Refunds: If services are not rendered as agreed, clients are eligible for a full refund.

Client Responsibilities

Clients are expected to adhere to certain responsibilities to ensure smooth service delivery.

Provide accurate information regarding the property and items to be cleared.
Ensure reasonable access to the property for our team.
Secure any valuable or fragile items if not included in our services.

Shepherdsbush House Clearance Responsibilities

We are committed to delivering high-quality services while maintaining respect for your property and belongings.

Execute clearances efficiently and within the agreed timeframe.
Dispose of items in an environmentally responsible manner.
Ensure the security and privacy of all client information.

Liability

While we strive to provide impeccable services, certain limitations apply to our liability.

Shepherdsbush House Clearance is not liable for any pre-existing damages to the property.
We are responsible for the safe handling of items during clearance, but cannot guarantee protection against unforeseen incidents.
Clients must insure valuable or irreplaceable items prior to clearance.

Privacy Policy

Protecting your privacy is paramount. Our privacy policy outlines how we collect, use, and safeguard your personal information.

Data Collection: We collect information necessary to provide our services effectively.
Data Usage: Information is used solely for service provision and will not be shared with third parties without consent.
Data Protection: We implement robust security measures to protect your data from unauthorized access.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Shepherdsbush House Clearance operates.

Dispute Resolution

In the event of a dispute, both parties agree to first seek resolution through mutual negotiation. If unresolved, disputes will be addressed through arbitration as per the governing laws.

Changes to Terms and Conditions

Shepherdsbush House Clearance reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.

Acceptance of Terms

By engaging in Shepherdsbush House Clearance services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Conclusion

Our terms and conditions are designed to ensure clarity and fairness for both Shepherdsbush House Clearance and our valued clients. Should you have any questions or require further clarification, please feel free to reach out to our support team.